Thank you for choosing Bhumi Marketing. Because our ecosystem provides cloud-hosted solutions, enterprise communication channels, and automated SaaS products, operational provisioning incurs non-recoverable carrier and computational costs. Please review our comprehensive 20-point Refund and Cancellation Policy below.
1. Digital & Intangible Product Framework
All solutions provided across our domains—including CRM suites, HRMS nodes, ATS tooling, API endpoints, and cloud automation instances—are classified as intangible digital commodities. Once license parameters or computational instances are deployed, access is deemed consumed and non-reversible.
2. Telecommunication & Messaging Credits
Purchases of transmission quotas—including Bulk SMS packages, RCS panel credits, and WhatsApp Business API message units—are strictly non-refundable. Delivered, attempted, or queued transmissions consume network carrier bandwidth and cannot be returned for cash value.
3. One-Time Setup & Onboarding Fees
Administrative setup charges, dedicated IP allocations, SSL assignments, API integrations, and customized CRM database migrations represent immediate operational expenditures and are entirely non-refundable under all circumstances.
4. Subscription Cancellation Timeline
Users may cancel monthly or annual recurring SaaS subscriptions at any time via their client billing dashboard. To avoid renewal charges, cancellation requests must be logged at least 48 hours prior to the next scheduled billing cycle date.
5. Absence of Prorated Refunds
Mid-tenure cancellations of monthly, quarterly, or annual plans will not receive prorated credit or partial reimbursement for remaining days. Your workspace will remain active until the end of the paid term, after which access terminates.
6. Non-Delivery Exception Criteria
If technical deployment failure prevents workspace access or service delivery for more than 72 consecutive hours post-payment settlement, and our infrastructure team cannot resolve the outage, you become eligible to apply for a transaction review.
7. Critical Technical Deficiencies
In the rare event of a severe software fault rendering a platform completely unfunctional, users must submit an audit ticket with technical logs. A refund will only be evaluated if our engineering department cannot rectify the deficiency within 7 business days.
8. Duplicate & Erroneous Transactions
If a gateway communication error results in multiple charges for a single invoice, provide merchant reference numbers and bank settlement receipts. Verified duplicate captures will be reversed in full back to the originating funding source.
9. Policy Violations & Account Bans
No refunds or balance rollbacks will be issued if your account is suspended or permanently terminated due to unlawful operations, transmission of spam, phishing links, DLT non-compliance, or breaches of our platform Terms and Conditions.
10. Incompatibility & System Expectations
Bhumi Marketing publishes explicit documentation, live demonstrations, and feature outlines across its portals. Failure to verify system compatibility, feature requirements, or third-party dependencies prior to purchase does not qualify as grounds for a refund.
11. Downward Subscription Plan Adjustments
Clients seeking to downgrade workspace subscriptions to a lower operational tier may execute changes for the next billing cycle. No balance adjustments, cash reimbursements, or prorated credits are provided for unused capacities within the active term.
12. Validity Expiration of Prepaid Quotas
All pre-purchased utility bundles, campaign credits, and API transaction allocations must be consumed within their specified validity periods. Expired balances are cleared by scheduled automated database scripts and cannot be refunded or recredited.
13. Merchant Route & Chargeback Inquiries
Clients agree to contact our administrative support before initiating formal chargeback disputes through banking portals. Unauthorized chargebacks will lead to immediate workspace locks, API key revocations, and legal recovery proceedings for arbitrary administrative costs.
14. Carrier Delays & Upstream Network Downtime
Bhumi Marketing routes transmissions across national telecom backbones and global cloud nodes. Latency, delivery drops, or maintenance periods caused directly by telecommunication providers, DLT operators, or internet carriers are exempt from monetary refund claims.
15. Taxation & Statutory Duty Exclusions
In any instance where a partial or full refund is approved under exceptional conditions, statutory deductions—including non-recoverable payment merchant processing percentages and deposited Goods and Services Tax (GST)—are excluded from the refunded sum.
16. Formal Request Submission Protocol
Every cancellation or refund request must be lodged through our official ticketing portal or emailed from the registered master account email address with explicit invoice numbers, registered contact tags, and detailed operational justifications.
17. Investigation & Processing Windows
Upon receipt of a formal dispute or refund request, our billing team requires 3 to 5 business days to review telemetry and logs. Once an exception is verified and cleared, settlement dispatches occur within 5 to 7 working days via the original banking route.
18. Post-Cancellation Data Retention & Purging
Following processed plan cancellations, clients have a 14-day grace window to export client lists, database files, and system logs. Thereafter, Bhumi Marketing reserves the right to purge tenant data partitions permanently from active cloud servers without liability.
19. Policy Revision Rights
Bhumi Marketing reserves the full authority to update, revise, or refine terms within this Refund & Cancellation Policy without prior individual notices. The effective status logged at the head of this page binds all subsequent transactions.
20. Official Billing & Administrative Contacts
For cancellation tickets, payment questions, or exceptional refund inquiries, please contact our billing desk directly:
Email: support@bhumi.marketing
Helpline: +91 98877 00059
Official Web Portal: bhumi.marketing